Articles in this category Did Not Receive Verification Email If you did not receive your verification email, it may have been delayed, sent to your spam or junk folder, or blocked by your email provider before reaching your inbox. Account verification is requir... Wrong Pokémon at Location If the Pokémon spawns you see do not match what other players are seeing, it is usually because your Pokémon GO account is below level 30. For accounts under level 30, nearby Pokémon spawns can be par... Did Not Get My Purchased Time If you purchased a Premium membership and it is not showing on your account yet, please make sure your license key has been activated first. After your purchase, you should receive a license key or ac...